Refund policy

Last updated: July 13, 2026

Thank you for shopping with Deazu.

We want customers to feel confident when purchasing from our store. This Return & Refund Policy explains the eligibility requirements, return process, return shipping costs, refunds, damaged items, and other important conditions that apply to purchases made through our official website.

This policy applies to orders shipped to customers in the United States.

1. RETURN WINDOW

Deazu accepts eligible return requests submitted within 30 calendar days after the order is delivered.

The return period begins on the date the shipping carrier marks the package as delivered.

Return requests submitted more than 30 days after delivery may not be accepted.

2. ELIGIBLE RETURNS

We accept returns for both defective and non-defective products, subject to the conditions stated in this policy.

To qualify for a return, the product must:

  • Be returned within 30 days after delivery;
  • Be unused, unworn, unwashed, and in its original condition;
  • Be free from stains, odors, scratches, cosmetic residue, or other signs of use;
  • Include all original packaging, tags, labels, accessories, and included items;
  • Be accompanied by valid proof of purchase or an order number;
  • Be returned only after receiving return authorization from Deazu.

Products that do not meet these eligibility requirements may be refused and returned to the customer where permitted by law.

Deazu does not charge a restocking fee for eligible returns.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Items showing signs of wear or use;
  • Items damaged after delivery because of misuse, improper storage, accidents, or failure to follow care instructions;
  • Items missing original packaging, components, tags, or accessories;
  • Items altered, repaired, or modified by the customer or another party;
  • Gift cards;
  • Items returned without prior authorization.

Any legally required consumer rights remain unaffected.

4. HOW TO REQUEST A RETURN

To request a return, contact Deazu customer service within 30 days after delivery.

Email: service@deazu.shop
Phone: (+1) 209-703-2583

Please include:

  • Your full name;
  • Order number;
  • Product name;
  • Reason for the return;
  • Photographs or video if the item is damaged, defective, or incorrect;
  • Any other information reasonably requested by our customer service team.

We will review the request and provide return instructions if the return is approved.

Customers must not send products back before receiving return authorization.

A return request submitted by email within the 30-day return window will be considered timely even if it is sent outside customer service hours.

5. RETURN METHOD

Approved products must be returned by mail.

Deazu does not currently accept in-store returns or returns delivered directly to our customer service location without prior authorization.

The approved return address will be provided by customer service after the return request has been reviewed.

Do not return products to the manufacturing address in China. The China address shown on our website is provided only to disclose the manufacturing location and does not accept customer returns.

6. RETURN SHIPPING COSTS

Damaged, defective, or incorrect items

If a product arrives damaged, defective, or different from the item ordered, Deazu will provide a prepaid return shipping label or otherwise cover the reasonable authorized return shipping cost.

The customer will not be charged a return shipping fee for an approved return caused by our error or a confirmed product defect.

Non-defective returns

For returns caused by a change of mind, personal preference, unsuitable size, or another reason not resulting from a product defect or fulfillment error, the customer is responsible for the return shipping cost.

The customer may choose a suitable trackable shipping service.

Original outbound shipping charges are not refundable unless the return results from a Deazu error, a damaged item, a defective item, or an incorrect item.

7. RETURN LABEL

For approved damaged, defective, or incorrect-item returns, Deazu will provide a prepaid return label or specific reimbursement instructions.

For non-defective returns, customers are responsible for purchasing and paying for their own return shipping label.

Return labels must be used only for the approved product and order.

8. RESTOCKING FEE

Deazu does not charge a restocking fee for eligible returns.

9. RETURN PACKAGING AND TRACKING

Customers should securely package the returned product to prevent damage during transportation.

For customer-paid returns, we strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the refund has been completed.

Deazu is not responsible for an unauthorized return or a customer-arranged return package that is lost before reaching the approved return facility.

10. RETURN INSPECTION

After the returned product is received, it will be inspected to confirm that:

  • The correct item was returned;
  • The product meets the return eligibility requirements;
  • All original components and packaging are included;
  • The product has not been used, worn, altered, or damaged after delivery.

We will notify the customer by email when the return has been received and whether the refund has been approved or declined.

11. REFUNDS

Approved refunds will be issued to the original payment method used for the order.

Approved refunds will be processed within 10 business days after the returned product has been received and inspected.

We will notify the customer by email when the return has been received, inspected, and approved or declined.

After Deazu issues the refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the account.

Deazu does not control financial institution processing times.

12. REFUND AMOUNT

For an approved eligible return, the refund normally includes the purchase price of the returned product and applicable taxes.

Original shipping charges are not refundable for non-defective returns.

Original shipping charges may be refunded when:

  • The item was damaged upon arrival;
  • The item was defective;
  • The wrong item was shipped;
  • The order was affected by another confirmed fulfillment error caused by Deazu.

Any promotional discount applied to the original order will be reflected in the refunded amount.

13. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers should inspect their order promptly after delivery.

Customers are encouraged to report damaged, defective, incomplete, or incorrect items within 48 hours after delivery.

This reporting period is intended to help us investigate carrier and fulfillment issues and does not replace or shorten the standard 30-day return window.

Please provide clear photographs of:

  • The product;
  • The damaged or defective area;
  • The shipping package;
  • The shipping label;
  • Any incorrect item received.

After verification, Deazu may provide an appropriate resolution, including a replacement, refund, or prepaid return arrangement.

14. EXCHANGES

Deazu does not currently process direct exchanges through the standard return system.

Customers who want a different product, style, or option should return the eligible original item for a refund and place a new order.

If an incorrect or defective product was received, contact customer service before placing a replacement order.

15. ORDER CANCELLATIONS

Customers may request cancellation before an order has been processed or shipped.

Cancellation is not guaranteed because order processing may begin shortly after payment is confirmed.

Once an order has shipped, it cannot be canceled and must be handled under the return process described in this policy.

16. REFUNDS FOR ORDERS MARKED DELIVERED

If tracking shows that an order was delivered but the customer cannot locate it, the customer should:

  • Check the delivery location;
  • Ask household members or neighbors;
  • Contact the shipping carrier;
  • Contact Deazu customer service promptly.

We will assist with reasonable investigation steps.

A delivered tracking status does not automatically qualify an order for an immediate refund, and each case will be reviewed based on the available delivery information.

17. UNAUTHORIZED OR REFUSED RETURNS

Products returned without authorization, sent to an incorrect address, or refused at delivery may not qualify for a refund.

If an unauthorized or refused package is returned to Deazu, any actual carrier return-shipping charge may be deducted from the refund where permitted by law.

Deazu does not charge a separate restocking fee or return handling fee.

18. CUSTOMER SERVICE AND RETURN CONTACT

For return approval, refund questions, or assistance with an order, contact:

Deazu Customer Service

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays

Response Time:
We normally respond to customer inquiries within 1–2 business days.

Customer Service Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

This address is used for customer service, business communication, and order support.

It should not be used as a return address unless our customer service team specifically authorizes the return to this address.

19. MANUFACTURING ADDRESS DISCLOSURE

Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

This address identifies the location where Deazu products are manufactured.

It is not a customer service address, fulfillment location, or return address, and customer returns must not be sent there.

20. POLICY UPDATES

Deazu may update this Return & Refund Policy when necessary to reflect operational, legal, or service changes.

The version that applies to an order is the policy published on our website at the time the order was placed, unless applicable law requires otherwise.