Contact us

We’re here to help with product information, orders, payment, shipping, tracking, returns, refunds, and after-sales support.

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays

Response Time:
We normally respond to customer inquiries within 1–2 business days.

Please include your order number, full name, and the email address used during checkout when contacting us about an existing order.

U.S. Correspondence Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

The U.S. correspondence address is used for customer correspondence and business communication. It is not Deazu’s legal registered address, retail store, public office, warehouse, fulfillment center, manufacturing facility, or standard return address.

Please do not send products to this address unless our customer service team has specifically authorized the return to this address in writing.

LEGAL BUSINESS INFORMATION

Brand Name:
Deazu

Website Operator and Legal Business Name:
Yiwu Diezu E-commerce Co., Ltd.

Unified Social Credit Code:
91330109MA27XQYC2P

Registered Business and Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

Deazu products are manufactured at our company-owned facility at the address above.

Products intended for U.S. customers are transferred in bulk to a U.S. warehouse operated by our fulfillment partner, ZTO International. Orders are picked, packed, and dispatched from U.S. inventory.

Approved returns are sent to a designated return facility within the United States. Customers must contact service@deazu.shop and receive return authorization before mailing any product.