Privacy policy

Last updated: July 13, 2026

Deazu respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Deazu collects, uses, discloses, stores, and protects personal information when you visit our website, purchase our products, contact customer service, subscribe to communications, or otherwise interact with our online store.

Throughout this Privacy Policy, “Deazu,” “we,” “us,” and “our” refer to Deazu. “You” and “your” refer to website visitors, customers, and other individuals who interact with our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. BUSINESS INFORMATION

Deazu is an online retail brand serving customers in the United States.

Customer Service Email:
service@deazu.shop

Customer Service Phone:
(+1) 209-703-2583

U.S. Customer Service Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

This U.S. address is used for customer service, business communication, and order support.

2. MANUFACTURING INFORMATION

Deazu products are manufactured at our production facility in China at:

Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

This address is disclosed only as the location where our products are manufactured.

It is not:

  • A customer service address;
  • A customer return address;
  • A U.S. fulfillment address;
  • A direct shipping origin for customer orders.

Customer orders are fulfilled and shipped from within the United States.

3. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

  • The Deazu website;
  • Our online checkout;
  • Customer accounts;
  • Product purchases;
  • Customer service communications;
  • Email or SMS communications, where offered;
  • Promotions, surveys, or reviews;
  • Cookies and similar technologies;
  • Other interactions with Deazu.

This Privacy Policy does not control the independent privacy practices of third-party websites, payment providers, shipping carriers, social media platforms, or other services that we do not own or control.

4. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Deazu.

4.1 Information you provide directly

You may provide us with information such as:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • City, state, and ZIP code;
  • Account login information;
  • Order details;
  • Product selections;
  • Customer service messages;
  • Return or refund information;
  • Product reviews;
  • Survey responses;
  • Marketing preferences;
  • Photographs or videos submitted in connection with a damaged or defective product claim;
  • Any other information you choose to provide.

4.2 Order and transaction information

When you place an order, we may collect:

  • Products purchased;
  • Order number;
  • Purchase amount;
  • Discounts used;
  • Shipping charges;
  • Taxes;
  • Payment status;
  • Fulfillment status;
  • Tracking information;
  • Return and refund history;
  • Date and time of purchase.

Payment information is generally processed by third-party payment providers.

Depending on the payment method selected, these providers may collect payment card details, bank information, digital wallet information, billing details, or other information necessary to process the transaction.

Deazu does not intentionally store complete payment card numbers when payments are processed through third-party payment providers.

4.3 Information collected automatically

When you visit or use our website, certain information may be collected automatically, including:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Device identifiers;
  • Approximate location based on IP address;
  • Referring website;
  • Pages viewed;
  • Products viewed;
  • Links clicked;
  • Search terms;
  • Shopping cart activity;
  • Checkout activity;
  • Date and time of access;
  • Website interaction information;
  • Cookie and similar technology identifiers.

This information helps us operate the website, understand customer activity, improve performance, maintain security, and measure the effectiveness of our services.

4.4 Information received from third parties

We may receive information from third parties that help us operate our business, such as:

  • Shopify and related commerce services;
  • Payment processors;
  • Shipping carriers;
  • Fulfillment providers;
  • Fraud-prevention providers;
  • Analytics providers;
  • Advertising and marketing partners;
  • Customer review providers;
  • Social media platforms;
  • Customer support tools.

The information received depends on the applicable service and your interaction with that third party.

5. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

5.1 Processing and fulfilling orders

We use customer information to:

  • Confirm orders;
  • Process payments;
  • Prepare products for shipment;
  • Deliver orders;
  • Provide tracking information;
  • Send order notifications;
  • Process cancellations;
  • Handle returns and refunds;
  • Resolve delivery issues.

5.2 Providing customer service

We may use information to:

  • Respond to questions;
  • Provide product information;
  • Assist with orders;
  • Investigate delivery problems;
  • Review damaged or defective item claims;
  • Process return requests;
  • Resolve complaints;
  • Maintain customer service records.

5.3 Operating and improving the website

We may use information to:

  • Operate website functions;
  • Maintain customer accounts;
  • Save shopping cart activity;
  • Improve navigation;
  • Analyze product interest;
  • Diagnose technical problems;
  • Test website features;
  • Improve website content;
  • Measure website performance.

5.4 Security and fraud prevention

We may use information to:

  • Verify transactions;
  • Detect suspicious activity;
  • Prevent fraudulent orders;
  • Protect customer accounts;
  • Protect payment systems;
  • Enforce our policies;
  • Investigate misuse;
  • Maintain website and business security.

5.5 Marketing and communications

Where permitted by law and based on your communication preferences, we may use information to:

  • Send promotional emails;
  • Share product updates;
  • Provide discount information;
  • Notify customers about offers;
  • Personalize marketing content;
  • Measure marketing effectiveness.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Unsubscribing from promotional emails will not prevent us from sending transactional communications, such as order confirmations, shipping updates, return notices, security messages, or customer service responses.

5.6 Legal and compliance purposes

We may use personal information to:

  • Comply with applicable laws;
  • Respond to lawful government requests;
  • Maintain tax and accounting records;
  • Enforce our Terms of Service;
  • Protect our legal rights;
  • Resolve disputes;
  • Prevent unlawful activity;
  • Establish or defend legal claims.

6. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis for processing personal information, we may rely on:

  • Performance of a contract, such as processing and delivering an order;
  • Compliance with a legal obligation;
  • Our legitimate business interests;
  • Protection of customers, Deazu, or others;
  • Your consent;
  • Another lawful basis recognized under applicable law.

Where processing is based on consent, you may withdraw that consent where legally permitted. Withdrawal does not affect processing that occurred before consent was withdrawn.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

Cookies are small files or data elements placed on a browser or device.

These technologies may be used to:

  • Keep the website functioning;
  • Remember shopping cart contents;
  • Maintain login sessions;
  • Remember customer preferences;
  • Support checkout;
  • Prevent fraud;
  • Measure website traffic;
  • Analyze browsing behavior;
  • Improve website performance;
  • Personalize content;
  • Measure advertising performance;
  • Display relevant advertising.

7.1 Essential cookies

Essential cookies support functions such as:

  • Website navigation;
  • Account login;
  • Shopping cart operation;
  • Secure checkout;
  • Fraud prevention;
  • Customer preference settings.

Blocking essential cookies may prevent parts of the website from functioning correctly.

7.2 Analytics cookies

Analytics technologies help us understand:

  • How visitors reach the website;
  • Which pages are viewed;
  • How visitors interact with products;
  • Whether website features are working;
  • How the website can be improved.

7.3 Advertising cookies

Where used, advertising technologies may help:

  • Measure advertising performance;
  • Limit repeated advertisements;
  • Understand customer interests;
  • Display more relevant advertisements;
  • Attribute purchases to marketing campaigns.

7.4 Managing cookies

You may manage cookies through:

  • Your browser settings;
  • Available cookie preference tools on our website;
  • Device settings;
  • Applicable advertising opt-out mechanisms.

Disabling cookies may affect website functions, shopping cart operation, account access, and checkout.

8. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information only as reasonably necessary for the purposes described in this policy.

8.1 E-commerce platform providers

Our store may be hosted and operated through Shopify.

Shopify and related service providers may process personal information to provide:

  • Website hosting;
  • Shopping cart functionality;
  • Checkout services;
  • Order management;
  • Store administration;
  • Security services;
  • Analytics and commerce tools.

8.2 Payment providers

We may disclose transaction information to payment processors, banks, card networks, digital wallet providers, and fraud-prevention providers to:

  • Authorize payments;
  • Complete transactions;
  • Prevent fraud;
  • Process refunds;
  • Handle payment disputes.

8.3 Shipping and fulfillment providers

We may disclose necessary information to shipping carriers, warehouse providers, and fulfillment partners, including:

  • Customer name;
  • Delivery address;
  • Telephone number;
  • Email address;
  • Order details;
  • Package information.

This information is used to prepare, ship, track, and deliver orders.

8.4 Customer service providers

We may use service providers to help manage:

  • Customer inquiries;
  • Email communications;
  • Returns;
  • Refunds;
  • Support tickets;
  • Reviews;
  • Customer feedback.

8.5 Analytics and marketing providers

We may disclose certain online identifiers and interaction information to analytics or advertising providers to understand website usage and measure marketing performance.

These providers may use cookies or similar technologies, subject to applicable law and your available privacy choices.

8.6 Professional advisers

We may disclose information to professional advisers such as:

  • Accountants;
  • Auditors;
  • Attorneys;
  • Insurers;
  • Compliance advisers.

Such disclosures are made when reasonably necessary for legitimate business or legal purposes.

8.7 Legal disclosures

We may disclose personal information when reasonably necessary to:

  • Comply with law;
  • Respond to a valid court order, subpoena, or government request;
  • Protect customers or the public;
  • Prevent fraud or security threats;
  • Enforce agreements;
  • Protect our rights, property, or safety.

8.8 Business transactions

If Deazu is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction.

Any successor organization may continue to process information in accordance with this Privacy Policy or provide notice of material changes.

9. SALE OR SHARING OF PERSONAL INFORMATION

Deazu does not sell personal information for direct monetary payment.

Certain disclosures involving advertising cookies, online identifiers, or marketing partners may be treated as “selling,” “sharing,” or targeted advertising under some U.S. state privacy laws, even where no money is exchanged.

Where applicable law provides the right to opt out of such activities, customers may exercise that right through:

  • An available privacy preference or cookie settings link on our website;
  • A “Do Not Sell or Share My Personal Information” link, where provided;
  • A recognized browser-based opt-out preference signal, where legally required and technically supported;
  • Contacting us at service@deazu.shop.

We do not knowingly sell or share personal information belonging to children.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information;
  • The reason it was collected;
  • The duration of the customer relationship;
  • Order and transaction requirements;
  • Tax and accounting obligations;
  • Fraud-prevention needs;
  • Legal limitation periods;
  • Dispute resolution needs;
  • Applicable legal requirements.

For example, order and transaction records may be retained for accounting, tax, warranty, fraud-prevention, and legal compliance purposes.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure;
  • Destruction.

These measures may include:

  • Secure website connections;
  • Access controls;
  • Account authentication;
  • Payment provider security measures;
  • Fraud monitoring;
  • Restricted access to customer information;
  • Service provider safeguards.

No method of electronic transmission, online storage, or information security is completely secure.

Therefore, we cannot guarantee absolute security.

Customers should protect their account credentials, use strong passwords, and contact us promptly if they suspect unauthorized account activity.

12. INTERNATIONAL DATA TRANSFERS

Although Deazu serves customers in the United States, some service providers or business operations may process information in other countries.

For example, personal information may be processed where our:

  • E-commerce provider;
  • Technology providers;
  • Customer service tools;
  • Analytics providers;
  • Manufacturing or business-support personnel

operate.

Privacy and data-protection laws may differ between countries.

Where required, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

The manufacturing address in China is disclosed as the product manufacturing location. Customer payment information is not provided to manufacturing personnel unless reasonably necessary and legally permitted for a specific business purpose.

13. YOUR PRIVACY RIGHTS

Depending on your state of residence and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request confirmation of whether we process your personal information;
  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Request a portable copy of certain information;
  • Opt out of certain sales or sharing of information;
  • Opt out of targeted advertising;
  • Limit certain uses of sensitive personal information;
  • Withdraw consent;
  • Appeal a privacy request decision;
  • Receive equal service without unlawful discrimination for exercising privacy rights.

These rights are subject to applicable legal exceptions.

For example, we may retain information when needed to:

  • Complete a transaction;
  • Process a return or refund;
  • Detect fraud;
  • Maintain security;
  • Comply with tax or accounting obligations;
  • Establish or defend legal claims;
  • Meet another legal obligation.

14. HOW TO SUBMIT A PRIVACY REQUEST

To submit a privacy request, contact:

Email: service@deazu.shop

Please use the subject line:

Privacy Request

Your request should include:

  • Your full name;
  • The email address associated with your order or account;
  • Your state of residence;
  • The privacy right you wish to exercise;
  • Sufficient information to identify relevant records.

We may need to verify your identity before processing the request.

Verification may require confirmation of information associated with your account or order. We will request only information reasonably necessary to verify the request.

An authorized agent may submit a request where permitted by law. We may request evidence that the agent is authorized to act on your behalf and may also ask you to confirm the request directly.

We will respond within the period required by applicable law.

15. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws.

Subject to legal requirements and applicable thresholds, these rights may include:

  • The right to know the categories of personal information collected;
  • The right to know the sources of personal information;
  • The right to know the purposes for collecting or using information;
  • The right to know the categories of third parties receiving information;
  • The right to request access to specific personal information;
  • The right to request correction;
  • The right to request deletion;
  • The right to opt out of sale or sharing;
  • The right to limit certain uses of sensitive personal information;
  • The right not to receive discriminatory treatment for exercising privacy rights.

Deazu does not sell personal information for direct monetary consideration.

Where online advertising disclosures constitute sharing under California law, eligible residents may submit an opt-out request through available privacy controls or by contacting us.

16. SENSITIVE PERSONAL INFORMATION

Depending on how you interact with our services, certain information may be considered sensitive under applicable law, such as:

  • Account login credentials;
  • Payment authentication information;
  • Precise information required for transaction security;
  • Other information treated as sensitive by applicable law.

We use sensitive personal information only as reasonably necessary to:

  • Process transactions;
  • Provide requested services;
  • Protect accounts;
  • Prevent fraud;
  • Maintain security;
  • Comply with law.

We do not use sensitive personal information to infer characteristics about customers unless permitted by law and clearly disclosed.

17. CHILDREN’S PRIVACY

Our website and products are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, contact:

service@deazu.shop

If we learn that we collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

18. EMAIL AND MARKETING PREFERENCES

You may opt out of promotional emails by:

  • Clicking the unsubscribe link in a promotional message;
  • Updating available account or communication settings;
  • Contacting service@deazu.shop.

We may continue to send non-promotional communications related to:

  • Orders;
  • Payments;
  • Shipping;
  • Returns;
  • Refunds;
  • Account security;
  • Policy changes;
  • Customer service requests.

19. TEXT MESSAGES

If Deazu offers SMS or text-message communications, we will request consent where required.

Message and data rates may apply depending on your mobile service provider.

You may opt out of promotional text messages by following the instructions provided in the message, such as replying “STOP.”

Opting out of marketing texts does not prevent communications that are necessary to complete an expressly requested transaction where legally permitted.

20. CUSTOMER ACCOUNTS

If you create a customer account, you are responsible for:

  • Keeping login credentials confidential;
  • Using a secure password;
  • Preventing unauthorized account access;
  • Notifying us of suspected unauthorized use.

We may suspend or restrict an account when reasonably necessary to protect customers, prevent fraud, or maintain website security.

21. PRODUCT REVIEWS AND USER CONTENT

Information submitted in a public product review may be visible to other website visitors.

Depending on the review tool, visible information may include:

  • Display name;
  • Review text;
  • Rating;
  • Submitted photographs or videos;
  • Review date.

Do not include payment information, full addresses, passwords, or other sensitive personal information in public reviews.

We may moderate or remove reviews that contain personal information, unlawful content, spam, threats, or content that violates our policies.

22. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These may include:

  • Social media platforms;
  • Payment providers;
  • Shipping carriers;
  • Review platforms;
  • External content;
  • Other service providers.

We are not responsible for the privacy practices, security, or content of third parties.

We encourage customers to review the privacy policies of third-party services before providing personal information.

23. DO NOT TRACK AND PRIVACY SIGNALS

Some browsers provide “Do Not Track” settings or other privacy signals.

Because industry standards for some signals may vary, our website may not respond uniformly to every signal.

Where applicable law requires recognition of an approved browser-based opt-out preference signal, we will process that signal as required and when technically supported.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

  • Business operations;
  • Website functions;
  • Service providers;
  • Data practices;
  • Legal requirements;
  • Regulatory guidance;
  • Security practices.

The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or another appropriate method where required.

We encourage customers to review this Privacy Policy periodically.

25. CONTACT US

For questions, privacy requests, or concerns about this Privacy Policy, contact:

Deazu Customer Service

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

U.S. Customer Service Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

The China address is provided solely to disclose the product manufacturing location. It does not accept customer returns and does not provide customer service.