FAQs
FREQUENTLY ASKED QUESTIONS
ABOUT DEAZU
What is Deazu?
Deazu is an online jewelry and fashion accessories brand serving customers in the United States.
Deazu is operated by Yiwu Diezu E-commerce Co., Ltd. We offer selected earrings, necklaces, bracelets, and other fashion accessories for everyday styling, personal use, and gifting.
Who operates Deazu?
Deazu is operated by:
Legal Business Name:
Yiwu Diezu E-commerce Co., Ltd.
Unified Social Credit Code:
91330109MA27XQYC2P
Where is Deazu registered?
Our registered business and manufacturing address is:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China
This is the registered business address of Yiwu Diezu E-commerce Co., Ltd. and the location of our company-owned manufacturing facility.
It is not a customer return address or the direct shipping origin for individual customer orders.
What is the U.S. correspondence address?
Our U.S. correspondence address is:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States
This address is used for customer correspondence and business communication.
It is not:
- A public retail store;
- A warehouse or fulfillment center;
- A manufacturing facility;
- Deazu’s legal registered address;
- Deazu’s standard return address.
Please do not send returns to this address unless our customer service team specifically authorizes it in writing.
Where are Deazu products manufactured?
Deazu products are manufactured at our company-owned manufacturing facility in Yiwu, Zhejiang, China.
Production may include component preparation, assembly, surface finishing, inspection, and packaging, depending on the product.
Where are customer orders shipped from?
Products intended for customers in the United States are transferred in bulk to U.S. inventory maintained through our fulfillment partner, ZTO International.
Orders placed through deazu.shop are picked, packed, and dispatched from inventory located within the United States.
Customer orders are not individually shipped directly from our manufacturing facility in China.
PRODUCTS
What types of products does Deazu sell?
Deazu primarily offers:
- Earrings;
- Necklaces;
- Bracelets;
- Other selected fashion jewelry and accessories.
Available products may change depending on inventory and seasonal collections.
Are Deazu products made of solid gold or sterling silver?
Product materials vary by item.
Unless a product page specifically states otherwise, customers should not assume that a product is made from solid gold, sterling silver, platinum, natural diamonds, or natural gemstones.
Please review the material information on the relevant product page before purchasing.
Are Deazu products hypoallergenic?
We do not claim that every Deazu product is hypoallergenic.
Customers with sensitive skin or known metal allergies should review the product materials carefully and contact us before purchasing if additional information is required.
Are product colors exactly the same as the photographs?
We make reasonable efforts to display product colors accurately.
Minor differences may occur because of:
- Screen settings;
- Lighting conditions;
- Photography;
- Product finishes;
- Material characteristics;
- Production batches.
Small color differences do not necessarily mean that the wrong product was supplied.
Are product measurements exact?
Product measurements may be approximate unless specifically stated otherwise.
Minor variations may occur because of manual measurement, product construction, and production batches.
Please review the dimensions listed on the product page before placing an order.
How should I care for my jewelry?
To help preserve your jewelry:
- Keep it dry when possible;
- Avoid prolonged contact with water;
- Remove it before bathing, swimming, or exercising;
- Avoid direct contact with perfume, lotion, cosmetics, and household chemicals;
- Wipe it gently with a soft, dry cloth after use;
- Store it separately in a dry location;
- Avoid pulling, bending, or placing heavy objects on it.
Normal wear, scratches, fading, or finish changes caused by use, moisture, chemicals, or storage are not necessarily manufacturing defects.
ORDERING
How do I place an order?
Select the product and available options, add the product to your cart, and complete checkout using accurate billing, shipping, and payment information.
Please review the product, quantity, delivery address, shipping charge, and order total before submitting payment.
Will I receive an order confirmation?
Yes.
After an order is submitted successfully, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive it, check your spam or junk folder and confirm that the email address entered during checkout was correct.
Can I change my order after placing it?
Contact us as soon as possible at:
We may be able to update an order before fulfillment begins, but changes cannot be guaranteed after the order has entered processing, packing, or shipment.
Can I cancel my order?
You may request cancellation before the order has entered fulfillment processing or been dispatched.
Cancellation is not guaranteed because order preparation may begin shortly after payment confirmation.
Once an order has shipped, it must be handled according to our Return & Refund Policy.
Why might an order be canceled?
An order may be canceled because of:
- Payment authorization failure;
- Product unavailability;
- Incomplete or unsupported delivery information;
- A clear pricing or technical error;
- Suspected fraud or unauthorized activity;
- Shipping restrictions;
- Duplicate or unusual order activity.
If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.
PRICING AND PAYMENT
What currency does Deazu use?
All website prices are displayed in U.S. dollars unless otherwise stated.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on the customer’s device, location, and the payment services available through our online store.
Is payment information secure?
Payments are processed through Shopify-supported checkout services and secure third-party payment providers.
Customers should only enter sensitive payment information on secure HTTPS-protected checkout pages.
Deazu does not ask customers to send complete payment card information by email.
Will I be charged sales tax?
Applicable sales tax may be calculated during checkout based on the delivery destination and applicable tax requirements.
The final tax amount will be displayed before the order is completed.
Can I use more than one discount code?
Unless otherwise stated in the applicable promotion, only one promotional code may be used per order.
Discount codes must be entered before checkout is completed and generally cannot be applied after an order has been submitted.
SHIPPING
Where does Deazu ship?
Deazu currently accepts orders for delivery within the United States only.
We do not currently offer international shipping.
How much does shipping cost?
Our standard U.S. shipping rates are:
| Eligible merchandise subtotal | Standard shipping charge |
|---|---|
| Below $70.00 USD | $5.00 USD |
| $70.00 USD or more | Free |
The free-shipping threshold is calculated after applicable discounts and before sales tax.
The applicable shipping charge will be displayed during checkout.
How long does order processing take?
Orders are normally processed within:
1–3 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
How long does delivery take?
After dispatch, standard delivery normally takes:
3–7 business days
The estimated total time from order placement to delivery is approximately:
4–10 business days
Delivery dates are estimates and may be affected by the customer’s location, carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control.
Do weekends count as business days?
No.
The stated processing period normally includes Monday through Friday only, excluding U.S. federal holidays.
Carrier delivery schedules may vary, and some carriers may deliver on weekends.
How can I track my order?
When tracking information is available, we will send a shipping confirmation email containing a tracking number or tracking link.
Please allow up to 48 hours after receiving the shipping confirmation for the carrier’s system to display updated tracking information.
Why has my tracking information not updated?
Tracking may not update immediately after the package is collected.
Delays may occur because of:
- Carrier scanning schedules;
- Weekends or holidays;
- Weather;
- Transportation interruptions;
- Regional service issues.
Contact service@deazu.shop if tracking has not updated for an extended period.
Can I change my shipping address?
Contact us immediately at:
We may be able to correct the address before the order enters fulfillment, but changes cannot be guaranteed after processing has started.
Once the package has shipped, we may be unable to redirect it.
What happens if I enter the wrong delivery address?
Customers are responsible for providing a complete and accurate delivery address.
If an order is delayed, returned, or undeliverable because of incorrect customer-provided information, additional shipping or reshipping charges may apply.
Can an order arrive in multiple packages?
Yes.
Some orders may be divided into multiple packages because of inventory location, product availability, package size, or fulfillment requirements.
Customers will not be charged an additional standard shipping fee solely because an eligible order is divided into multiple shipments.
What should I do if tracking says delivered but I cannot find the package?
Please:
- Check your mailbox, porch, entrance, reception area, parcel locker, and other secure locations;
- Ask household members, neighbors, reception staff, or building staff;
- Confirm that the delivery address was correct;
- Review any carrier delivery photograph or notice;
- Allow up to 24 hours in case the carrier recorded delivery before the package became available;
- Contact the shipping carrier;
- Contact Deazu if the package still cannot be located.
A delivered tracking status does not automatically qualify an order for an immediate refund or replacement. Each case will be reviewed using the available tracking and delivery information.
What should I do if my package is lost?
Contact:
Please provide your full name, order number, delivery address, and tracking number.
We will assist with a carrier or fulfillment investigation. If the package is confirmed as lost in transit, Deazu will provide an appropriate resolution, which may include a replacement or refund.
What should I do if my order arrives damaged?
Contact us as soon as possible and preferably within 48 hours after delivery.
Please provide:
- Your order number;
- Photographs of the damaged product;
- Photographs of the outer and inner packaging;
- A photograph of the shipping label;
- A description of the issue.
Keep the product and all packaging until the claim has been reviewed.
The 48-hour reporting recommendation does not shorten the standard 30-day return period.
RETURNS AND REFUNDS
Does Deazu accept returns?
Yes.
We accept eligible return requests submitted within 30 calendar days after delivery.
What condition must a returned product be in?
To qualify for a return, the product generally must be:
- Unused;
- Unworn;
- Unwashed;
- In its original condition;
- Free from stains, odors, scratches, cosmetic residue, or other signs of use;
- Returned with its original packaging, tags, labels, accessories, and included items;
- Approved by Deazu before it is mailed.
How do I start a return?
Contact:
Please include:
- Your full name;
- Order number;
- Email address used for the order;
- Product name;
- Reason for the return;
- Photographs or video if the product is damaged, defective, incomplete, or incorrect.
Do not mail a product until return authorization and instructions have been provided.
Where are returns sent?
Approved returns are sent by mail to a designated return facility within the United States.
The complete U.S. return address and instructions will be provided after the return request has been reviewed and approved.
Do not send returns to:
- Our registered business and manufacturing address in China;
- The Pasadena U.S. correspondence address unless specifically authorized in writing;
- An address copied from the original shipping label;
- Any unauthorized warehouse or logistics address.
Are returns free?
Return shipping depends on the reason for the return.
Damaged, defective, incomplete, or incorrect products:
Deazu will provide a prepaid return label or cover the reasonable approved return shipping cost.
Change-of-mind or other non-defective returns:
The customer is responsible for the return shipping cost.
Do you charge a restocking fee?
No.
Deazu does not charge a restocking fee for eligible returns.
Will the original shipping fee be refunded?
Original shipping charges are not normally refundable for change-of-mind or other non-defective returns.
Original shipping charges may be refunded when the return results from:
- A damaged product;
- A confirmed product defect;
- An incorrect product;
- A missing product or component;
- Another confirmed fulfillment error caused by Deazu.
How long does a refund take?
After an approved return is delivered to the designated U.S. return facility and inspected, the refund will be processed within:
10 business days
The refund will be issued to the original payment method.
The customer’s bank, card issuer, or payment provider may require additional time to post the funds.
Can I exchange a product?
We do not currently process direct exchanges through our standard return system.
To obtain a different product, style, or option, return the eligible original product for a refund and place a new order.
Can I return a worn product?
No.
Products showing signs of wear, use, washing, alteration, damage, cosmetic residue, odors, or missing components may not qualify for return.
Can I return a product without contacting Deazu first?
No.
Customers must receive return authorization before mailing a product.
Unauthorized returns or products sent to an incorrect address may be refused and may not qualify for a refund.
CUSTOMER SUPPORT
How can I contact Deazu?
Email:
service@deazu.shop
Phone:
(+1) 209-703-2583
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays
Response Time:
We normally respond within 1–2 business days.
U.S. Correspondence Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States
What information should I include when contacting customer service?
For faster assistance, include:
- Your full name;
- Order number;
- Email address used for the order;
- Product name;
- Description of the issue;
- Relevant photographs or video, where applicable.
Is the U.S. correspondence address a retail store?
No.
The Pasadena address is used for customer correspondence and business communication.
It is not a public retail store, walk-in customer service location, warehouse, fulfillment center, manufacturing facility, or standard return address.
Can I return products to the factory in China?
No.
The China address is our registered business and manufacturing address. It does not accept customer returns.
Approved returns are sent to a designated return facility within the United States after return authorization has been issued.
PRIVACY AND WEBSITE USE
How does Deazu use personal information?
Personal information may be used to:
- Process and deliver orders;
- Verify payments;
- Provide tracking information;
- Provide customer support;
- Process returns and refunds;
- Maintain website security;
- Prevent fraud;
- Send marketing communications where permitted;
- Meet legal, accounting, and business obligations.
Please review our Privacy Policy for complete details.
Does Deazu sell personal information?
Deazu does not sell customer contact information for direct monetary payment.
Certain analytics or advertising disclosures may be treated as “sharing” under some U.S. privacy laws. Where applicable, customers may use available privacy controls or contact us to exercise eligible privacy rights.
How can I unsubscribe from marketing emails?
Use the unsubscribe link included in any promotional email.
You may still receive necessary transactional messages concerning orders, shipping, delivery, returns, refunds, security, or customer support.
Is checkout information protected?
Our store uses secure checkout services and HTTPS-protected pages for online transactions.
Never send complete payment card information or account passwords by email.
WEBSITE POLICIES
Which policies should I review before purchasing?
We recommend reviewing:
- Shipping Policy;
- Return & Refund Policy;
- Privacy Policy;
- Terms of Service;
- The applicable product description, materials, measurements, and care instructions.
What happens if this FAQ and a detailed policy are different?
The detailed policy applicable to the subject will control.
For example:
- Shipping questions are governed by the Shipping Policy;
- Returns and refunds are governed by the Return & Refund Policy;
- Personal information is governed by the Privacy Policy;
- Website use and purchasing terms are governed by the Terms of Service.
Please contact us if you notice conflicting information so that we can review and correct it.
Can Deazu update this FAQ?
Yes.
We may update this FAQ to reflect changes in products, operations, carriers, services, laws, or website policies.
The latest version published on our website applies, subject to any rights or terms that applied when an order was placed.
CONTACT DEAZU
For additional assistance, contact:
Deazu Customer Service
Email:
service@deazu.shop
Phone:
(+1) 209-703-2583
U.S. Correspondence Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States
Legal Business Name:
Yiwu Diezu E-commerce Co., Ltd.
Unified Social Credit Code:
91330109MA27XQYC2P
Registered Business and Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China
Deazu products are manufactured at our company-owned facility in China. Products intended for U.S. customers are transferred in bulk to U.S. inventory maintained through our fulfillment partner, ZTO International.
Orders placed through deazu.shop are dispatched from U.S. inventory. Approved returns are sent to a designated return facility within the United States.