FAQs

FREQUENTLY ASKED QUESTIONS

ABOUT DEAZU

What is Deazu?

Deazu is an online jewelry and fashion accessories brand serving customers in the United States.

We offer selected earrings, necklaces, bracelets, and related accessories designed for everyday styling, personal use, and gifting.

Where is Deazu located?

Our U.S. customer service address is:

45 S Arroyo Pkwy
Pasadena, CA 91105
United States

This address is used for customer service, business communication, and order support.

It should not be used as a return address unless our customer service team has specifically approved the return and provided written instructions.

Where are Deazu products manufactured?

Deazu products are manufactured at our production facility in China:

Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

This address is provided solely to disclose the manufacturing location of our products.

It is not a customer service, shipping, fulfillment, or return address.

Where are customer orders shipped from?

All customer orders are fulfilled and shipped from within the United States.

The China manufacturing address is not used as the direct shipping origin for customer orders.

PRODUCTS

What types of products does Deazu sell?

Deazu primarily sells fashion jewelry and accessories, including:

Earrings
Necklaces
Bracelets
Other selected fashion accessories

Available products may change depending on inventory and seasonal collections.

Are Deazu products made of solid gold or sterling silver?

Product materials vary by item.

Unless a product page specifically and accurately states otherwise, customers should not assume that an item is made from solid gold, sterling silver, platinum, natural diamonds, or natural gemstones.

Please review the material information listed on the individual product page before purchasing.

Are Deazu products hypoallergenic?

We do not claim that every product is hypoallergenic.

Material compositions vary by product, and customers with metal allergies or sensitive skin should review the product description carefully and contact us before purchasing.

Are the product colors exactly the same as the photographs?

We make reasonable efforts to display product colors accurately.

However, minor differences may occur because of:

Screen settings
Lighting conditions
Photography
Product finishes
Production batches
Material characteristics

These minor differences do not normally indicate that the wrong product was supplied.

Are product measurements exact?

Measurements listed on product pages may be approximate unless specifically identified as manufacturer-confirmed dimensions.

Minor variations may occur because of manual measurement, product construction, and production batches.

Please review the dimensions on the relevant product page before placing an order.

How should I care for my jewelry?

To help preserve your jewelry:

Keep it dry when possible;
Avoid prolonged contact with water;
Remove it before bathing, swimming, or exercising;
Avoid direct contact with perfume, lotion, cosmetics, and household chemicals;
Wipe it gently with a soft, dry cloth after use;
Store it separately in a dry location;
Avoid pulling, bending, or placing heavy objects on it.

Natural wear, scratches, fading, or finish changes caused by use, moisture, chemicals, or storage are not necessarily manufacturing defects.

ORDERING

How do I place an order?

Select the product and available options, add the item to your cart, and complete checkout using the requested billing, shipping, and payment information.

Please review your order details carefully before submitting payment.

Will I receive an order confirmation?

Yes.

After your order is submitted successfully, an order confirmation will normally be sent to the email address provided at checkout.

If you do not receive the email, check your spam or junk folder and verify that the email address entered during checkout was correct.

Can I change my order after it has been placed?

service@deazu.shop

We may be able to update an order before processing begins, but changes cannot be guaranteed once the order has entered fulfillment or shipment.

Can I cancel my order?

You may request cancellation before the order has been processed or shipped.

Cancellation is not guaranteed because order preparation may begin shortly after payment confirmation.

Once an order has shipped, it must be handled according to our Return & Refund Policy.

Why was my order canceled?

An order may be canceled for legitimate reasons, including:

Payment authorization failure;
Product unavailability;
Incorrect pricing caused by a system error;
Incomplete customer information;
Suspected fraud;
Shipping restrictions;
Duplicate or unusual order activity.

If payment has already been collected for a canceled order, the applicable amount will be refunded.

PRICING AND PAYMENT

What currency does Deazu use?

All website prices are displayed in U.S. dollars unless otherwise stated.

What payment methods do you accept?

The available payment methods are displayed at checkout.

Payment options may vary depending on the customer’s device, location, and the payment services available through our online store.

Is payment information secure?

Payments are processed through secure third-party payment providers and Shopify-supported checkout services.

Customers should only enter sensitive information on pages using a secure HTTPS connection.

Google requires merchants to collect customer information responsibly and to clearly provide business contact information.

Will I be charged sales tax?

Applicable sales tax may be calculated at checkout based on the delivery destination and applicable tax requirements.

Can I use more than one discount code?

Unless otherwise stated, only one promotional code may be used per order.

The applicable discount rules will be displayed during checkout or within the promotion terms.

SHIPPING

Where does Deazu ship?

Deazu currently ships only to addresses within the United States.

We do not currently provide international shipping.

How much does shipping cost?

Our standard U.S. shipping rates are:

Eligible merchandise subtotal	Shipping cost
Below $70.00 USD	$5.00 USD
$70.00 USD or more	Free standard shipping

The threshold is based on the eligible merchandise subtotal after applicable discounts and before sales tax.

How long does order processing take?

Orders are normally processed within:

1–3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

How long does delivery take?

After processing, standard shipping normally takes:

3–7 business days

The estimated total time from order placement to delivery is approximately:

4–10 business days

Delivery dates are estimates and are not guaranteed.

Do weekends count as business days?

No.

The stated processing period normally includes Monday through Friday only, excluding U.S. federal holidays.

Carrier delivery schedules may vary.

How can I track my order?

When tracking information is available, we will send a shipping confirmation email containing a tracking number or tracking link.

Please allow up to 48 hours for the carrier’s system to display tracking activity.

Why has my tracking information not updated?

Tracking may not update immediately after a package is collected.

Delays can occur because of:

Carrier scanning schedules;
Weekends;
Holidays;
Weather;
Transportation interruptions;
Regional service issues.

Can I change my shipping address?

service@deazu.shop

We may be able to correct the address before shipment, but address changes cannot be guaranteed after the order has entered processing.

Once the package has shipped, we may be unable to redirect it.

What happens if I entered the wrong address?

Customers are responsible for providing complete and accurate delivery information.

If an order is delayed, returned, or lost because of incorrect customer-provided address information, additional shipping charges may apply before the order can be resent.

Do orders arrive in multiple packages?

Some orders may be divided into more than one shipment because of inventory availability, package size, or fulfillment requirements.

You will not be charged an additional shipping fee solely because an eligible order is divided into multiple packages.

What should I do if tracking says delivered but I cannot find my package?

Please:

Check your mailbox, porch, entrance, parcel locker, and other secure locations;
Ask household members, neighbors, or building staff;
Confirm the delivery address;
Allow up to 24 hours in case the carrier marked it delivered early;
Contact the carrier;
Contact Deazu for assistance.

A delivered tracking status does not automatically qualify an order for an immediate refund. Each claim will be reviewed using the available carrier and order information.

What should I do if my package is lost?

Contact:

service@deazu.shop

Please provide your name, order number, delivery address, and tracking number.

We will assist with an investigation. If the carrier confirms that the package was lost in transit, we may provide a replacement or refund, depending on the circumstances.

What should I do if my order arrives damaged?

Please provide:

Your order number;
Photographs of the damaged product;
Photographs of the outer packaging;
A photograph of the shipping label;
A description of the issue.

Keep the product and all packaging until the claim has been reviewed.

RETURNS AND REFUNDS

Does Deazu accept returns?

Yes.

We accept eligible return requests submitted within 30 calendar days after delivery.

Google recommends that website return terms and the verified Merchant Center return policy remain consistent.

What condition must the item be in?

To qualify for a return, the item generally must be:

Unused;
Unworn;
Unwashed;
In its original condition;
Returned with original packaging, labels, accessories, and included items;
Approved by Deazu before it is mailed back.

How do I start a return?

service@deazu.shop

Include:

Your full name;
Order number;
Product name;
Reason for return;
Photographs if the product is damaged, defective, or incorrect.

Do not mail a product back until return authorization and instructions have been provided.

What is the return address?

The approved return address is provided by customer service after the return request has been reviewed.

Do not send returns to the China manufacturing address.

Do not send returns to the Pasadena customer service address unless our team specifically authorizes that address in writing.

Are returns free?

Return shipping depends on the reason for return.

Damaged, defective, or incorrect items

Deazu will provide a prepaid return label or cover the approved return shipping cost.

Change-of-mind or non-defective returns

The customer is responsible for the return shipping cost.

Do you charge a restocking fee?

No.

Deazu does not charge a restocking fee for eligible returns.

Will the original shipping fee be refunded?

Original shipping charges are not normally refundable for change-of-mind or non-defective returns.

They may be refunded when the return results from:

A damaged product;
A defective product;
An incorrect product;
A confirmed fulfillment error caused by Deazu.

How long does a refund take?

After an approved return is received and inspected, the refund is generally processed within:

5–10 business days

The refund will be sent to the original payment method.

Your bank or payment provider may require additional time to post the funds.

Can I exchange an item?

We do not currently process direct exchanges through the standard return system.

To obtain a different product or style, return the eligible original item for a refund and place a new order.

Can I return a worn item?

No.

Items showing signs of wear, use, washing, alteration, damage, cosmetic residue, odors, or missing components may not qualify for return.

Can I send a return without contacting you first?

No.

Unauthorized returns or products sent to the wrong address may be refused and may not qualify for a refund.

CUSTOMER SUPPORT

How can I contact Deazu?

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

U.S. Customer Service Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

What information should I include when contacting customer service?

For faster assistance, include:

Your full name;
Order number;
Email address used for the order;
Product name;
Description of the issue;
Relevant photographs, where applicable.

Is the U.S. customer service address a retail store?

No.

The address is used for customer service, business communication, and order support.

We do not currently advertise it as a public retail store or walk-in return location.

Can I return products to the factory in China?

No.

The China address is disclosed only as the manufacturing location and does not accept customer returns.

PRIVACY AND WEBSITE USE

How does Deazu use my personal information?

Personal information may be used to:

Process orders;
Deliver products;
Provide customer service;
Process returns and refunds;
Maintain website security;
Prevent fraud;
Send marketing communications where permitted;
Meet legal and business obligations.

Please review our Privacy Policy for full details.

Does Deazu sell personal information?

Deazu does not sell personal information for direct monetary payment.

Certain advertising or analytics disclosures may be treated as “sharing” under some U.S. privacy laws. Where applicable, customers may use available privacy controls or contact us to exercise eligible privacy rights.

How can I unsubscribe from marketing emails?

Use the unsubscribe link included in the promotional email.

You may still receive necessary transactional messages relating to orders, shipping, refunds, security, or customer support.

Is my checkout information protected?

Our store uses secure checkout services and HTTPS-protected pages for online transactions.

Never send complete payment card information by email.

POLICY AND INFORMATION CONSISTENCY

Which policies should I review before purchasing?

We recommend reviewing:

Shipping Policy
Return & Refund Policy
Privacy Policy
Terms of Service
Product descriptions and measurements

What happens if the FAQ and another policy appear different?

The detailed policy page applicable to the issue will control.

For example:

Shipping questions are governed by the Shipping Policy;
Returns and refunds are governed by the Return & Refund Policy;
Personal information is governed by the Privacy Policy;
Website use and purchasing terms are governed by the Terms of Service.

Can Deazu change these answers?

We may update this FAQ to reflect changes in products, operations, carriers, laws, or policies.

The latest version published on our website applies, subject to any rights or terms that applied when an order was placed.

CONTACT DEAZU

For additional assistance, please contact:

Deazu Customer Service

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

U.S. Customer Service Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

The manufacturing address is provided only to identify where products are manufactured. It is not a customer service, fulfillment, shipping, or return address.