Terms of service

Last updated: August 4, 2026

Welcome to Deazu.

These Terms of Service govern your access to and use of deazu.shop, including browsing our website, purchasing products, creating an account, contacting customer service, and using any other services provided through the website.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using the website.

1. BUSINESS INFORMATION

Deazu is an online jewelry and fashion accessories brand operated by:

Legal Business Name:
Yiwu Diezu E-commerce Co., Ltd.

Unified Social Credit Code:
91330109MA27XQYC2P

Registered Business and Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

Customer Service Email:
service@deazu.shop

Customer Service Phone:
(+1) 209-703-2583

U.S. Correspondence Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

The U.S. correspondence address is used for customer correspondence and business communication. It is not Deazu’s legal registered address, retail store, public office, warehouse, fulfillment center, manufacturing facility, or standard return address.

2. ELIGIBILITY

You must be legally capable of entering into a binding agreement in your place of residence to place an order through deazu.shop.

If you are under the age of legal majority, you may use the website only with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order, creating an account, or contacting customer service.

3. ONLINE STORE TERMS

You may use the website only for lawful personal shopping purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes;
  • Provide false contact, billing, payment, or delivery information;
  • Attempt to interfere with the website or checkout process;
  • Attempt to access another customer’s account or information;
  • Copy, scrape, reproduce, or commercially exploit website content without permission;
  • Upload malicious code, viruses, or other harmful material;
  • Use automated systems to place fraudulent or excessive orders;
  • Violate applicable laws or third-party rights.

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

4. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, materials, measurements, colors, finishes, photographs, prices, and availability accurately.

However:

  • Colors may appear slightly different depending on the screen or device;
  • Measurements may have small reasonable variations;
  • Handmade, assembled, plated, textile, resin, or decorative components may have minor differences;
  • Product packaging may be updated without materially changing the product;
  • Product availability may change before an order is completed.

Customers should review the complete product page, available options, measurements, materials, care guidance, shipping information, and return conditions before purchasing.

Unless specifically stated on the applicable product page, Deazu fashion jewelry is not represented as solid gold, sterling silver, platinum, natural diamond, natural gemstone, waterproof, tarnish-proof, nickel-free, or hypoallergenic.

5. PRODUCT AVAILABILITY

Products are offered subject to availability.

Adding a product to the shopping cart does not reserve inventory.

If a product becomes unavailable after an order is placed, we may:

  • Contact the customer to offer an available alternative;
  • Remove the unavailable product and refund the applicable amount;
  • Cancel and refund the affected order.

We will not substitute a materially different product without the customer’s agreement.

6. PRICES AND CURRENCY

Unless otherwise stated, prices displayed on deazu.shop are shown in U.S. dollars.

The price charged is the price displayed during checkout when the order is submitted, subject to correction of clear technical or pricing errors.

Product prices may change without prior notice. A price change will not affect an order that has already been accepted, except where the displayed price resulted from an obvious technical error.

Applicable sales tax and shipping charges will be displayed during checkout before payment is completed.

7. SHIPPING CHARGES

For eligible standard shipping within the United States:

  • Orders with an eligible merchandise subtotal below $70 USD are charged $5 USD;
  • Orders with an eligible merchandise subtotal of $70 USD or more qualify for free standard shipping.

The free-shipping threshold is calculated after applicable discounts and before sales tax.

The shipping charge displayed during checkout is the applicable charge for the selected order and delivery address.

8. PAYMENT

Payment must be completed using an available payment method shown during checkout.

Payments may be processed by Shopify-supported payment providers and other authorized third-party payment services.

By submitting payment information, you confirm that:

  • The information is accurate;
  • You are authorized to use the selected payment method;
  • The payment provider may process the transaction;
  • The applicable order amount may be charged.

Deazu generally does not receive or store complete payment card numbers.

We may delay or cancel an order when payment cannot be verified or when fraud, unauthorized activity, or another payment risk is reasonably suspected.

9. ORDER SUBMISSION AND ACCEPTANCE

Submitting an order does not automatically mean that the order has been accepted.

After an order is submitted, customers normally receive an electronic order confirmation. This confirmation acknowledges receipt of the order but does not guarantee acceptance or shipment.

An order is generally accepted when it enters fulfillment processing or is dispatched.

We may refuse or cancel an order when:

  • Payment cannot be confirmed;
  • A product is unavailable;
  • The delivery address is incomplete or unsupported;
  • The quantity appears inconsistent with personal retail use;
  • Fraud or unauthorized activity is suspected;
  • A pricing or technical error occurred;
  • Fulfilling the order would violate applicable law.

If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.

10. ORDER CANCELLATIONS

Customers may request cancellation before an order has entered fulfillment processing or been dispatched.

Cancellation requests are not guaranteed because order preparation may begin shortly after payment confirmation.

Once an order has been processed, packed, assigned a shipping label, or transferred to a carrier, it may no longer be possible to cancel it.

After an order has been shipped, it must be handled according to our Return & Refund Policy.

Cancellation requests should be sent to:

service@deazu.shop

11. MANUFACTURING AND U.S. FULFILLMENT

Deazu products are manufactured at our company-owned facility in Yiwu, Zhejiang, China.

Products intended for customers in the United States are transferred in bulk to inventory maintained at a U.S. warehouse operated through our fulfillment partner.

Orders placed through deazu.shop are picked, packed, and dispatched from U.S. inventory.

Customer orders are not individually shipped directly from the China manufacturing facility.

The specific U.S. warehouse or final-mile carrier may vary depending on inventory availability, package requirements, delivery destination, and operational needs.

12. SHIPPING AND DELIVERY

Deazu currently accepts orders for delivery within the United States only.

Orders are normally processed within:

1–3 business days

After dispatch, standard delivery normally takes:

3–7 business days

The estimated total time from order placement to delivery is:

4–10 business days

Delivery dates are estimates and may be affected by weather, holidays, carrier interruptions, seasonal volume, address issues, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Additional information is available in our Shipping Policy.

13. ORDER TRACKING

When tracking information is available, it will normally be sent to the email address provided during checkout.

Carrier tracking may require up to 48 hours to update after a shipping confirmation is issued.

Tracking information and delivery scans are provided by the applicable shipping carrier.

Customers should contact service@deazu.shop if tracking does not update for an extended period or if an order appears to be substantially delayed.

14. DELIVERED, LOST, OR DAMAGED ORDERS

If tracking shows that an order was delivered but the customer cannot locate it, the customer should:

  • Check the delivery location and surrounding areas;
  • Ask household members, neighbors, reception staff, or building staff;
  • Review any carrier delivery notice or photograph;
  • Contact the shipping carrier;
  • Contact Deazu if the package still cannot be located.

A delivered tracking status does not automatically qualify an order for an immediate refund or replacement. Each case will be reviewed using the available delivery information.

Customers should report damaged, defective, incomplete, or incorrect products as soon as possible and preferably within 48 hours after delivery.

The 48-hour reporting recommendation does not shorten the standard 30-day return period.

15. RETURNS AND REFUNDS

Eligible return requests must be submitted within 30 calendar days after delivery.

Approved returns are sent by mail to a designated return facility within the United States.

Customers must receive return authorization and the applicable U.S. return address before mailing a product.

Do not send returns to:

  • The registered business and manufacturing address in China;
  • The U.S. correspondence address in Pasadena unless specifically authorized in writing;
  • An address copied from the original shipping label;
  • Any unauthorized warehouse or logistics address.

For eligible returns:

  • Deazu covers approved return shipping for damaged, defective, incomplete, or incorrect products;
  • Customers are responsible for return shipping for non-defective returns;
  • Deazu does not charge a restocking fee;
  • Approved refunds are processed within 10 business days after the returned product is received and inspected;
  • Refunds are issued to the original payment method.

Complete eligibility requirements and procedures are provided in our Return & Refund Policy.

16. PROMOTIONS AND DISCOUNTS

Promotions, discount codes, gifts, and special offers may be subject to separate terms.

Unless otherwise stated:

  • Promotions cannot be combined;
  • Discount codes must be entered before checkout is completed;
  • Discounts cannot be applied retroactively;
  • Promotional value has no cash value;
  • Promotions may be limited by date, product, quantity, or customer;
  • Returned products are refunded based on the actual amount paid;
  • Deazu may correct or cancel a promotion affected by fraud, abuse, or technical error.

Any material promotional conditions will be disclosed before purchase.

17. ACCOUNTS

Customers may be able to create an account to view orders or use other website features.

Customers are responsible for:

  • Keeping account credentials confidential;
  • Providing accurate account information;
  • Restricting unauthorized access to their device or account;
  • Notifying Deazu promptly of suspected unauthorized activity.

We may suspend or close an account when we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

18. CUSTOMER COMMUNICATIONS

By placing an order, you agree to receive transactional communications reasonably necessary to process the order, including:

  • Order confirmations;
  • Payment notifications;
  • Shipping and tracking updates;
  • Delivery notices;
  • Return and refund communications;
  • Fraud-prevention or address-verification requests;
  • Customer service responses.

Marketing communications are separate. Customers may unsubscribe from promotional emails using the unsubscribe link or by contacting service@deazu.shop.

Unsubscribing from marketing does not prevent necessary order or service communications.

19. PRIVACY

Personal information is handled in accordance with our Privacy Policy.

We may share information reasonably necessary to process orders with service providers such as:

  • Shopify;
  • Payment processors;
  • Fraud-prevention providers;
  • U.S. warehouse and fulfillment providers;
  • Shipping carriers;
  • U.S. return-processing facilities;
  • Customer support providers;
  • Technology and security providers.

Customers should review the Privacy Policy for more information about how personal information is collected, used, disclosed, and protected.

20. CUSTOMER REVIEWS AND CONTENT

If you submit a product review, photograph, comment, or other content, you confirm that:

  • The content is based on your genuine experience;
  • You have the right to submit it;
  • It does not violate another person’s rights;
  • It is not unlawful, threatening, deceptive, defamatory, or malicious;
  • It does not contain harmful code or unrelated commercial promotion.

Deazu may moderate or remove content that violates these requirements.

We will not use a customer’s personal photographs or private messages in advertising without appropriate permission.

21. INTELLECTUAL PROPERTY

The website and its content, including the Deazu name, logos, graphics, photographs, text, product descriptions, page designs, and other materials, are owned by or licensed to Deazu unless otherwise stated.

Website content may be used only for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.

22. THIRD-PARTY SERVICES AND LINKS

The website may use or link to third-party services, including payment providers, shipping carriers, analytics services, social media platforms, and other websites.

Third-party services are governed by their own terms and policies.

Deazu is not responsible for the independent content, availability, privacy practices, or actions of third-party websites that are not controlled by Deazu.

The inclusion of a third-party link does not necessarily mean that Deazu endorses every product, service, or statement offered by that third party.

23. WEBSITE AVAILABILITY

We make reasonable efforts to keep deazu.shop available and accurate.

However, temporary interruptions may occur because of maintenance, technical problems, service-provider interruptions, security incidents, or circumstances outside our reasonable control.

We may update, suspend, or discontinue website features when reasonably necessary.

Nothing in this section limits obligations relating to orders already accepted or consumer rights that cannot legally be excluded.

24. DISCLAIMER

Products and services are provided subject to the descriptions and conditions stated on the website.

To the extent permitted by applicable law, we do not guarantee that:

  • The website will always be uninterrupted or error-free;
  • Every screen will display product colors identically;
  • Delivery will occur on an exact date when only an estimate is provided;
  • Third-party services will always remain available.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded or limited.

25. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Deazu is not responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable when the order was placed.

Deazu remains responsible for obligations that cannot legally be excluded, including applicable responsibilities relating to products supplied, accepted refunds, confirmed fulfillment errors, and mandatory consumer rights.

Nothing in these Terms limits liability where limitation is prohibited by law.

26. INDEMNIFICATION

You agree to be responsible for losses or claims reasonably resulting from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or fraudulent activity.

This section does not apply where the loss was caused by Deazu or where such responsibility cannot legally be imposed on a consumer.

27. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

28. NO WAIVER

If Deazu does not immediately enforce a provision of these Terms, that does not waive the right to enforce it later.

A waiver is effective only when clearly provided in writing by an authorized representative.

29. APPLICABLE LAW

These Terms are governed by applicable laws and regulations relevant to the transaction and the parties.

Nothing in these Terms removes or restricts mandatory consumer protections available to customers under applicable law in their place of residence.

Before beginning formal proceedings, customers are encouraged to contact service@deazu.shop so that we can attempt to resolve the matter directly.

30. CHANGES TO THESE TERMS

Deazu may update these Terms when necessary to reflect changes in:

  • Products or services;
  • Website functionality;
  • Fulfillment operations;
  • Payment methods;
  • Business practices;
  • Applicable legal requirements.

The “Last updated” date at the top identifies the most recent revision.

The Terms applying to an order are generally the version published when the order was placed, unless applicable law requires otherwise.

Changes will not reduce consumer rights that cannot legally be excluded.

31. CONTACT INFORMATION

For questions about these Terms, an order, shipping, returns, or customer service, contact:

Deazu Customer Service

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays

Response Time:
We normally respond within 1–2 business days.

U.S. Correspondence Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

The U.S. correspondence address is not Deazu’s legal registered address, warehouse, fulfillment center, manufacturing facility, public retail store, or standard return address.

Legal Business Name:
Yiwu Diezu E-commerce Co., Ltd.

Unified Social Credit Code:
91330109MA27XQYC2P

Registered Business and Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China