Shipping policy

Last updated: August 4, 2026

Thank you for shopping with Deazu.

This Shipping Policy explains the destinations we serve, our manufacturing and fulfillment process, order processing times, shipping rates, estimated delivery times, tracking procedures, delivery issues, and other conditions that apply to orders placed through our official website at deazu.shop.

This policy applies to eligible orders delivered within the United States.

1. SHIPPING DESTINATIONS

Deazu currently accepts and ships orders to eligible addresses within the United States only.

At this time, we do not offer international shipping or delivery to destinations outside the United States.

Customers must provide a complete and accurate U.S. delivery address during checkout.

Orders cannot currently be shipped to:

• Countries or territories outside the United States;
• Freight-forwarding addresses outside our supported delivery area;
• Addresses that cannot be verified or served by our available shipping carriers;
• Any destination restricted by applicable law or carrier requirements.

Availability of delivery to Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, or other special destinations may depend on the product, carrier service, and address entered during checkout.

The available shipping method and final shipping charge will be displayed before the customer completes the order.

2. MANUFACTURING AND SHIPPING ORIGIN

Deazu products are manufactured at our company-owned manufacturing facility in Yiwu, Zhejiang, China.

Products intended for customers in the United States are transferred in bulk from our manufacturing facility to U.S. inventory maintained through our U.S. fulfillment partner, ZTO International.

Orders placed through deazu.shop are picked, packed, and dispatched from inventory located within the United States.

Customer orders are not shipped individually or directly from our manufacturing facility in China.

The China registered business and manufacturing address displayed on our website is not:

• A customer delivery address;
• A U.S. order fulfillment address;
• The direct shipping origin for customer orders;
• A U.S. correspondence address;
• A customer return address.

Approved customer returns are sent to a designated return facility within the United States in accordance with our Return & Refund Policy.

3. U.S. FULFILLMENT PARTNER

Deazu works with ZTO International as a U.S. warehousing and fulfillment partner for products offered through deazu.shop.

Products are transferred in bulk to U.S. inventory before individual customer orders are dispatched.

Our fulfillment process may include:

• Receiving and storing inventory;
• Matching products to customer orders;
• Picking and packing orders;
• Verifying delivery information;
• Preparing shipping labels;
• Transferring packages to final-mile shipping carriers;
• Providing tracking information;
• Supporting delivery and return processing.

The specific warehouse or facility used for an order may vary depending on inventory location, product availability, package requirements, delivery destination, and operational needs.

References to ZTO International should correspond to the exact contracting entity shown in Deazu’s current warehousing or fulfillment agreement.

4. ORDER PROCESSING TIME

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Order processing may include:

• Payment verification;
• Fraud-prevention review;
• Order confirmation;
• Inventory allocation;
• Delivery address verification;
• Product preparation;
• Picking and packing;
• Shipping-label preparation;
• Transfer to the applicable shipping carrier.

Processing time is separate from shipping transit time.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed on weekends, U.S. federal holidays, or outside normal processing periods will normally begin processing on the next business day.

Orders may require additional processing time when:

• Payment information requires additional verification;
• The delivery address is incomplete or cannot be verified;
• The order contains multiple products or packages;
• Inventory requires additional confirmation;
• The order is placed during a holiday or high-volume promotional period;
• Severe weather or another event affects warehouse operations;
• Additional information is required from the customer.

If a significant processing delay affects an order, Deazu will make reasonable efforts to notify the customer using the email address or telephone number provided during checkout.

5. SHIPPING RATES

Deazu offers the following standard shipping rates for eligible orders delivered within the United States.

Orders of $70 USD or more

Orders with an eligible merchandise subtotal of $70.00 USD or more qualify for free standard shipping.

Standard shipping charge: $0.00 USD

Orders below $70 USD

Orders with an eligible merchandise subtotal below $70.00 USD are charged a flat standard shipping fee.

Standard shipping charge: $5.00 USD

The free-shipping threshold is calculated using the eligible merchandise subtotal:

• After applicable promotional discounts have been applied;
• Before sales tax;
• Excluding shipping charges;
• Excluding gift cards or non-physical products, where applicable.

Examples:

The shipping charge displayed during checkout is the final applicable standard shipping charge for the selected order and delivery address.

If a different shipping service is offered during checkout, its price and estimated delivery period will be shown before payment is completed.

6. ESTIMATED DELIVERY TIME

After an order has been processed and transferred to the applicable shipping carrier, standard delivery normally takes approximately:

3–7 business days

The estimated total time from order placement to delivery is therefore approximately:

4–10 business days

The estimated total delivery time includes both order processing time and shipping transit time.

Delivery estimates are not guaranteed arrival dates.

Actual delivery time may vary depending on:

• The customer’s delivery location;
• Distance from the applicable U.S. fulfillment facility;
• Carrier service availability;
• Weather conditions;
• U.S. federal holidays;
• Seasonal order volume;
• Address accuracy;
• Transportation interruptions;
• Regional service limitations;
• Other circumstances outside Deazu’s reasonable control.

7. BUSINESS DAYS AND ORDER TIMING

For the purposes of this policy:

• Processing business days are Monday through Friday;
• Weekends are not included in the stated order processing time;
• U.S. federal holidays are not included in the stated order processing time;
• Carrier operating days may differ from Deazu’s processing days;
• Weekend delivery may be available in some areas but is not guaranteed.

Deazu does not guarantee same-day order processing or same-day dispatch.

Orders begin processing within the stated 1–3-business-day processing period after payment has been successfully confirmed.

8. SHIPPING CARRIERS

After an order is prepared from U.S. inventory, it is transferred to a suitable final-mile shipping carrier for delivery.

The carrier selected for a particular order may depend on:

• The customer’s delivery address;
• Warehouse location;
• Package size and weight;
• Product availability;
• Delivery service availability;
• Carrier coverage;
• Operational and fulfillment requirements.

Deazu does not guarantee that a specific carrier will be used unless a specific carrier service is clearly offered and selected during checkout.

The applicable carrier will normally be identified in the shipping confirmation or tracking information after the order has been dispatched.

9. ORDER TRACKING

When tracking information becomes available, customers will normally receive a shipping confirmation email containing:

• The applicable tracking number;
• A tracking link;
• The shipping carrier, when available;
• Other shipment information relevant to the order.

Please allow up to 48 hours after receiving the shipping confirmation for the carrier’s tracking system to display updated information.

Tracking information is controlled by the applicable shipping carrier and may not update immediately after the package has been collected.

In some cases, the carrier may not scan the package at every stage of transportation.

Customers may contact Deazu when:

• Tracking has not updated for an extended period;
• The tracking link does not work;
• The carrier reports a delivery exception;
• The order appears to be delayed beyond the estimated delivery period;
• Additional assistance is required.

10. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before completing an order, customers should verify:

• Recipient’s full name;
• Street address;
• Apartment, suite, building, or unit number;
• City;
• State;
• ZIP code;
• Telephone number;
• Email address.

Deazu is not responsible for delivery delays, failed delivery attempts, returned packages, or additional carrier charges caused by incomplete, incorrect, outdated, or undeliverable address information provided by the customer.

If an address appears incomplete or cannot be verified, Deazu may contact the customer before dispatching the order.

The order may be delayed until the required address information is received.

11. ADDRESS CHANGES

Customers who need to correct or change a delivery address should contact Deazu as soon as possible.

Email:
service@deazu.shop

Address-change requests are not guaranteed.

Once an order has entered fulfillment processing, been packed, or been transferred to the shipping carrier, Deazu may be unable to change or redirect the delivery address.

Customers should not rely on an address-change request unless Deazu confirms in writing that the requested change has been completed.

If a package is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before the order can be resent.

12. MULTIPLE SHIPMENTS

Some orders may be divided into multiple packages because of:

• Product availability;
• Inventory location;
• Package size or weight;
• Fulfillment requirements;
• Carrier restrictions;
• Operational considerations.

Customers will not be charged an additional standard shipping fee solely because an eligible order is divided into multiple shipments.

Separate shipping confirmations and tracking numbers may be provided for each package.

Packages belonging to the same order may arrive on different dates.

13. DELIVERY ATTEMPTS

Depending on the carrier and delivery location, the shipping carrier may:

• Leave the package at the delivery address;
• Deliver the package to a secure location;
• Deliver the package to a reception desk or parcel locker;
• Leave a delivery notice;
• Attempt delivery again;
• Hold the package at a carrier facility;
• Require the recipient to collect the package;
• Return the package after unsuccessful delivery attempts.

Customers are responsible for monitoring tracking information and following applicable carrier instructions.

Packages held for collection must be collected within the period specified by the carrier.

14. ORDERS MARKED AS DELIVERED

If carrier tracking shows that an order was delivered but the customer cannot locate the package, the customer should:

1. Check the mailbox, porch, entrance, reception area, parcel locker, and other possible delivery locations;
2. Ask household members, neighbors, building staff, or reception personnel;
3. Confirm that the delivery address entered on the order was correct;
4. Review any delivery photograph or notice provided by the carrier;
5. Allow up to 24 hours because some carriers may record delivery shortly before the package is physically available;
6. Contact the shipping carrier for additional delivery information;
7. Contact Deazu if the package still cannot be located.

Deazu will provide reasonable assistance with the investigation.

A tracking status showing that a package was delivered does not automatically qualify the order for an immediate refund or replacement.

Each case will be reviewed using:

• Carrier tracking information;
• Delivery confirmation;
• Delivery photographs, when available;
• GPS or scan information provided by the carrier;
• The delivery address on the order;
• Carrier investigation results;
• Other relevant evidence.

15. LOST PACKAGES

A package may be considered potentially lost when:

• Tracking has not updated for an unusual period;
• The package has exceeded the estimated delivery period by a substantial amount;
• The carrier confirms that the package cannot be located;
• The fulfillment provider confirms that the shipment was lost in transit.

Customers should contact:

Email:
service@deazu.shop

Please provide:

• Full name;
• Order number;
• Delivery address;
• Tracking number;
• Description of the issue;
• Any relevant carrier communication.

Deazu may contact the carrier or fulfillment provider to investigate.

If the carrier or fulfillment provider confirms that a package was lost in transit, Deazu will provide an appropriate resolution, which may include a replacement or refund.

16. DAMAGED PACKAGES OR PRODUCTS

Customers should inspect their order promptly after delivery.

If a package or product arrives damaged, contact Deazu as soon as possible and preferably within 48 hours after delivery.

Please provide clear photographs showing:

• The outer shipping package;
• The shipping label;
• The internal packaging;
• The complete product;
• The damaged area;
• All products and components included in the package.

Customers should keep the product, packaging, shipping label, and shipping materials until the claim has been reviewed.

After verification, Deazu may provide an appropriate resolution, including:

• A replacement;
• A refund;
• A prepaid return label;
• Another reasonable resolution.

Reporting damage within 48 hours helps Deazu investigate carrier and fulfillment issues. It does not replace or shorten the applicable 30-day return period stated in our Return & Refund Policy.

17. INCORRECT OR MISSING PRODUCTS

If an order contains an incorrect product or is missing a product or component, contact Deazu customer service promptly.

Please provide:

• Full name;
• Order number;
• Product ordered;
• Product received;
• Description of any missing product or component;
• Photographs of the package and contents;
• Photograph of the shipping label;
• Any other reasonably requested information.

After verification, Deazu will provide an appropriate resolution.

Customers should not return an incorrect product before receiving return authorization and instructions.

18. DELIVERY DELAYS

Delivery dates are estimates and may be affected by circumstances outside Deazu’s reasonable control, including:

• Severe weather;
• Natural disasters;
• Carrier interruptions;
• Transportation delays;
• Labor disruptions;
• Public holidays;
• High seasonal demand;
• Security inspections;
• Address problems;
• Regional service limitations;
• Government restrictions;
• Other unforeseen events.

A delay that remains within the estimated delivery period does not normally qualify an order for cancellation, replacement, or refund.

If an order experiences a substantial delay beyond the estimated delivery period, customers may contact Deazu for assistance.

Deazu will review the tracking information and may contact the applicable carrier or fulfillment provider.

19. ORDER CANCELLATIONS

Customers may request an order cancellation before the order has been processed or dispatched.

Cancellation requests are not guaranteed because order preparation may begin shortly after payment has been confirmed.

Once an order has:

• Entered fulfillment processing;
• Been packed;
• Been assigned a shipping label;
• Been transferred to the shipping carrier;

it may no longer be possible to cancel the order.

After an order has been dispatched, it cannot be canceled and must be handled in accordance with the Return & Refund Policy.

To request cancellation, contact:

Email:
service@deazu.shop

20. REFUSED OR UNDELIVERABLE PACKAGES

If a customer refuses a correctly fulfilled package, or if a package is returned because of:

• An incorrect or incomplete customer-provided address;
• Repeated unsuccessful delivery attempts;
• Failure to collect a package held by the carrier;
• Refusal of delivery;
• Another issue not caused by Deazu;

the order will be reviewed after the returned package has been received.

Original shipping charges may not be refundable in these circumstances.

Actual carrier return charges or reshipping costs may be deducted from the refund or charged before reshipment where permitted by applicable law.

No deduction will be made for an issue caused by a confirmed Deazu fulfillment error or confirmed product defect.

21. SALES TAX

Applicable sales tax may be calculated during checkout based on:

• The delivery destination;
• The products ordered;
• Applicable tax requirements;
• Other relevant order information.

Sales tax is separate from shipping charges.

Sales tax does not count toward the $70 free-standard-shipping threshold.

The final applicable tax amount will be displayed during checkout before the order is completed.

22. RETURNS

Eligible products may be returned by mail within 30 calendar days after delivery, subject to the conditions in Deazu’s Return & Refund Policy.

Approved returns are sent to a designated return facility within the United States.

The complete U.S. return address and return instructions are provided after the return request has been reviewed and approved.

Customers must not send returns to:

• The registered business and manufacturing address in China;
• The U.S. correspondence address in Pasadena unless specifically authorized in writing;
• An address copied from the original shipping label;
• Any warehouse address obtained from another source.

For complete eligibility requirements, return shipping responsibilities, refund procedures, and other conditions, customers should review the Return & Refund Policy before mailing a product.

23. CUSTOMER SERVICE INFORMATION

For questions about shipping, tracking, delivery, or an existing order, contact:

Deazu Customer Service

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays

Response Time:
We normally respond within 1–2 business days.

U.S. Correspondence Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

The U.S. correspondence address is used for customer correspondence and business communication.

It is not:

• Deazu’s legal registered address;
• A public retail store;
• A warehouse or fulfillment center;
• A manufacturing facility;
• Deazu’s standard return address.

Customers should not send products to this address unless Deazu customer service has specifically authorized the shipment to this address in writing.

24. LEGAL BUSINESS AND MANUFACTURING INFORMATION

Deazu is operated by:

Legal Business Name:
Yiwu Diezu E-commerce Co., Ltd.

Unified Social Credit Code:
91330109MA27XQYC2P

Registered Business and Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

The address above is the registered business address of Yiwu Diezu E-commerce Co., Ltd. and the location of Deazu’s company-owned manufacturing facility.

Products intended for customers in the United States are transferred in bulk to U.S. inventory maintained through our fulfillment partner, ZTO International.

Orders placed through deazu.shop are picked, packed, and dispatched from U.S. inventory.

The China registered business and manufacturing address is not:

• A U.S. customer delivery address;
• A U.S. correspondence address;
• A U.S. fulfillment facility;
• The direct shipping origin for individual customer orders;
• A customer return address.

25. POLICY UPDATES

Deazu may update this Shipping Policy when necessary to reflect changes to:

• Shipping destinations;
• Fulfillment operations;
• Carrier services;
• Shipping costs;
• Delivery estimates;
• Business operations;
• Applicable legal or regulatory requirements.

The “Last updated” date at the top of this policy identifies the most recent revision.

The version of this policy that applies to an order is generally the version published on deazu.shop at the time the order was placed, unless applicable law requires otherwise.

Changes to this policy will not reduce any consumer rights that cannot legally be excluded.