Refund policy

Last updated: August 4, 2026

Thank you for shopping with Deazu.

We want customers to feel confident when purchasing from our store. This Return & Refund Policy explains the return eligibility requirements, return process, return shipping responsibilities, refund procedures, damaged or incorrect product handling, and other conditions that apply to purchases made through our official website at deazu.shop.

This policy applies to orders delivered within the United States.

1. RETURN WINDOW

Deazu accepts eligible return requests submitted within 30 calendar days after the order is delivered.

The 30-day return period begins on the date the shipping carrier marks the package as delivered.

Return requests submitted more than 30 calendar days after delivery may not be accepted unless otherwise required by applicable law.

Submitting a return request does not automatically guarantee approval. All returns are subject to the eligibility requirements and procedures described in this policy.

2. ELIGIBLE RETURNS

Deazu accepts returns for both defective and non-defective products, subject to the conditions stated in this policy.

To qualify for a return, the product must:

Be covered by a return request submitted within 30 calendar days after delivery;
Be unused, unworn, unwashed, and in its original condition;
Be free from stains, odors, scratches, cosmetic residue, damage, alteration, or other signs of use;
Include all original packaging, tags, labels, accessories, instructions, and included items;
Be accompanied by valid proof of purchase or the applicable Deazu order number;
Be returned only after Deazu has issued return authorization;
Be mailed to the approved U.S. return facility identified in the return instructions.

Products that do not meet these requirements may be refused or returned to the customer where permitted by applicable law.

Deazu does not charge a restocking fee for eligible returns.

3. NON-RETURNABLE ITEMS

The following products are not eligible for return unless they arrived damaged, defective, incomplete, or different from the product ordered:

Products showing signs of wear, washing, use, or improper handling;
Products damaged after delivery because of misuse, improper storage, accidents, alteration, or failure to follow applicable care instructions;
Products with stains, odors, scratches, cosmetic residue, or other signs of use;
Products missing original packaging, tags, labels, accessories, components, instructions, or included items;
Products that have been altered, resized, repaired, or modified by the customer or another party;
Gift cards;
Products marked as final sale on the product page before purchase, where permitted by law;
Products returned without prior return authorization;
Products sent to an incorrect or unauthorized address.

Any consumer rights that cannot legally be excluded remain unaffected.

4. HOW TO REQUEST A RETURN

To request a return, contact Deazu customer service within 30 calendar days after delivery.

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

Please provide:

Your full name;
Your order number;
The email address used when placing the order;
The product name;
The quantity being returned;
The reason for the return;
Clear photographs or video if the product is damaged, defective, incomplete, or incorrect;
Photographs of the outer packaging and shipping label when relevant;
Any other information reasonably required to review the request.

Our customer service team will review the request and provide return instructions when the return is approved.

Customers must not mail products before receiving return authorization and the applicable U.S. return address.

A return request sent by email within the 30-day return period will be considered submitted on time even when it is sent outside our normal customer service hours.

5. RETURN METHOD AND RETURN COUNTRY

Approved products must be returned by mail to a designated return facility within the United States.

Deazu does not currently accept:

In-store returns;
Walk-in returns;
Returns delivered directly to our U.S. correspondence address without written authorization;
Returns sent directly to our registered business and manufacturing address in China.

After a return request has been reviewed and approved, Deazu customer service will provide:

The complete designated U.S. return address;
Return packaging instructions;
A return authorization or reference number when applicable;
A prepaid return label when Deazu is responsible for return shipping;
Other instructions applicable to the order.

Do not send returns to:

The registered business and manufacturing address in China;
The U.S. correspondence address in Pasadena unless specifically authorized in writing;
An address copied from the original outbound shipping label;
Any warehouse or logistics address obtained from another source.

Returns sent without authorization or to an incorrect address may be refused, delayed, lost, or ineligible for a refund.

6. RETURN SHIPPING COSTS

Damaged, defective, incomplete, or incorrect products

When a product arrives damaged, defective, incomplete, or different from the product ordered, and the issue is confirmed by Deazu, we will provide a prepaid return shipping label or otherwise cover the reasonable authorized return shipping cost.

The customer will not be charged return shipping for an approved return resulting from:

A confirmed product defect;
Damage that occurred before delivery;
An incorrect product being shipped;
Missing components or included items;
Another confirmed fulfillment error caused by Deazu.

Non-defective returns

For returns caused by a change of mind, personal preference, unsuitable size, unwanted style, or another reason that is not the result of a product defect or fulfillment error, the customer is responsible for the return shipping cost.

Customers arranging their own return shipment must use a suitable trackable shipping service and retain the shipping receipt and tracking number until the refund has been completed.

Original outbound shipping charges are not refundable for non-defective returns.

7. RETURN LABELS

For approved returns involving a damaged, defective, incomplete, or incorrect product, Deazu will provide:

A prepaid return shipping label; or
Written reimbursement instructions for a reasonable authorized return shipping cost.

Customers should not purchase return postage for a defective or incorrect product unless Deazu has provided written authorization.

For non-defective returns, customers are responsible for purchasing and paying for their own return shipping label.

Return labels provided by Deazu:

May only be used for the approved order and product;
Must not be altered;
Must be used within the validity period stated in the return instructions;
Must not be used to return additional unauthorized products.

8. RESTOCKING FEE

Deazu does not charge a restocking fee for eligible returns.

No separate return handling fee will be charged for an eligible return completed according to this policy.

Customers may still be responsible for return shipping costs when returning a non-defective product.

9. RETURN PACKAGING AND TRACKING

Returned products must be securely packaged to help prevent loss or damage during transportation.

Where reasonably possible, customers should use the original product packaging and an appropriate protective shipping package.

For customer-paid returns, we strongly recommend:

Using a trackable shipping service;
Retaining the shipping receipt;
Retaining the tracking number;
Keeping photographs of the product and sealed return package;
Keeping all records until the refund has been completed.

Deazu is not responsible for:

Unauthorized return shipments;
Products mailed to an incorrect address;
Customer-arranged return packages lost before reaching the approved U.S. return facility;
Damage caused by inadequate return packaging.

Responsibility for a customer-arranged return remains with the customer until the package is delivered to the approved return facility.

10. RETURN INSPECTION

After a returned product is delivered to the designated U.S. return facility, it will be inspected to confirm that:

The correct product was returned;
The returned quantity matches the authorized quantity;
The product meets the return eligibility requirements;
The original packaging, tags, labels, accessories, and included items are present;
The product has not been worn, washed, used, altered, repaired, or damaged after delivery;
The return matches the approved return request.

We will notify the customer by email after the return has been received and inspected.

If a return is declined, we will provide the reason for the decision. Where appropriate and permitted by law, the product may be returned to the customer at the customer’s expense.

11. REFUNDS

Approved refunds will be issued to the original payment method used for the order.

Refunds will be processed within 10 business days after the returned product has been:

Delivered to the designated U.S. return facility;
Inspected; and
Approved for a refund.

We will notify the customer by email when the return has been received and when the refund has been approved or declined.

After Deazu issues a refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the customer’s account.

Deazu does not control the processing time of banks, card issuers, or other payment providers.

If more than 15 business days have passed after receiving confirmation that Deazu issued the refund, please contact service@deazu.shop.

12. REFUND AMOUNT

For an approved eligible return, the refund normally includes:

The amount paid for the returned product;
Applicable sales tax paid on the returned product.

The refund will reflect:

Any discount applied to the original order;
Any promotional code applied to the product;
The actual amount paid by the customer;
Any applicable shipping treatment described below.

Original outbound shipping charges are not refundable for non-defective returns.

Original outbound shipping charges may be refunded when the return results from:

A product damaged before delivery;
A confirmed product defect;
An incorrect product being shipped;
Missing products or components;
Another confirmed fulfillment error caused by Deazu.

The refund amount will not exceed the amount originally paid for the applicable product and refundable charges.

13. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT PRODUCTS

Customers should inspect their order promptly after delivery.

Customers are encouraged to report damaged, defective, incomplete, or incorrect products within 48 hours after delivery. This helps us investigate shipping and fulfillment issues promptly.

The 48-hour reporting recommendation does not replace or shorten the standard 30-day return period.

Please provide clear photographs showing:

The complete product;
The damaged or defective area;
Any missing or incorrect components;
The outer shipping package;
The internal packaging;
The shipping label;
Any incorrect product received.

Do not discard the product, packaging, shipping label, or included items until Deazu has reviewed the claim and provided instructions.

After verification, Deazu may provide an appropriate resolution, which may include:

A replacement;
A refund;
A partial refund when agreed with the customer;
A prepaid return label;
Another reasonable resolution permitted by applicable law.

14. EXCHANGES

Deazu does not currently process direct exchanges through its standard return system.

Customers who want a different product, style, size, color, or option should:

Request a return for the eligible original product;
Complete the approved return process;
Place a new order for the preferred product.

A replacement provided for a damaged, defective, incomplete, or incorrect product is not treated as a standard exchange.

Please contact customer service before placing a replacement order when the original product arrived damaged, defective, incomplete, or incorrect.

15. ORDER CANCELLATIONS

Customers may request an order cancellation before the order has been processed or dispatched.

Cancellation requests are not guaranteed because order processing may begin shortly after payment is confirmed.

When an order has already been processed or transferred for shipment, it may no longer be possible to cancel it.

After an order has been shipped, it cannot be canceled and must be handled through the return procedure described in this policy.

When an eligible cancellation is successfully completed before shipment, the refund will be issued to the original payment method.

16. ORDERS MARKED AS DELIVERED

If tracking information shows that an order was delivered but the customer cannot locate it, the customer should:

Check the delivery location carefully;
Check entrances, porches, mailrooms, parcel lockers, and other secure locations;
Ask household members, building staff, or neighbors;
Review any delivery photograph or carrier notice;
Contact the shipping carrier;
Contact Deazu customer service promptly.

Deazu will assist with reasonable investigation steps and may request additional information.

A carrier status showing “delivered” does not automatically qualify an order for an immediate refund or replacement.

Each case will be reviewed using the available tracking information, delivery confirmation, carrier investigation results, customer information, and other relevant evidence.

17. UNAUTHORIZED, REFUSED, OR UNDELIVERABLE RETURNS

Products returned without authorization, mailed to an incorrect address, or refused at delivery may not qualify for a refund.

Customers are responsible for providing a complete and accurate delivery address during checkout.

When an order is returned because of:

An incorrect or incomplete customer-provided address;
Repeated unsuccessful delivery attempts;
Refusal of a correctly fulfilled order;
Failure to collect a package;
Another reason not caused by Deazu;

actual carrier return costs or reshipping costs may be deducted from the refund where permitted by applicable law.

No deduction will be made for a return caused by a confirmed Deazu error or confirmed product defect.

Deazu does not charge a separate restocking fee or return handling fee.

18. CUSTOMER SERVICE AND RETURN CONTACT

For return authorization, refund questions, or assistance with an order, contact:

Deazu Customer Service

Email:
service@deazu.shop

Phone:
(+1) 209-703-2583

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays

Response Time:
We normally respond to customer inquiries within 1–2 business days.

U.S. Correspondence Address:
45 S Arroyo Pkwy
Pasadena, CA 91105
United States

The U.S. correspondence address is used for customer correspondence and business communication.

It is not:

Deazu’s legal registered address;
A public retail store;
A warehouse or fulfillment center;
A manufacturing facility;
Deazu’s standard return address.

Do not send products to this address unless Deazu customer service has specifically authorized the return to this address in writing.

Approved returns are normally sent to a designated return facility within the United States. The complete return address is provided after the return request has been reviewed and approved.

19. LEGAL BUSINESS AND MANUFACTURING ADDRESS DISCLOSURE

Deazu is operated by:

Legal Business Name:
Yiwu Diezu E-commerce Co., Ltd.

Unified Social Credit Code:
91330109MA27XQYC2P

Registered Business and Manufacturing Address:
Room 201, Unit 2
No. 346 Wangdao Road
Beiyuan Subdistrict, Yiwu
Jinhua, Zhejiang
China

The address above is the registered business address of Yiwu Diezu E-commerce Co., Ltd. and the location of Deazu’s company-owned manufacturing facility.

It is not:

A U.S. correspondence address;
A U.S. fulfillment facility;
The direct shipping origin for customer orders;
A customer return address.

Products intended for customers in the United States are transferred to U.S. inventory before customer orders are dispatched.

Approved customer returns must be sent only to the designated return facility within the United States identified in the return authorization instructions.

20. POLICY UPDATES

Deazu may update this Return & Refund Policy when necessary to reflect operational, legal, service, or business changes.

The “Last updated” date shown at the top of this policy identifies the most recent revision.

The version of this policy that applies to an order is generally the version published on deazu.shop at the time the order was placed, unless a later version provides more favorable terms to the customer or applicable law requires otherwise.

Changes to this policy will not reduce any consumer rights that cannot legally be excluded.